- The default shipping procedure is to wait until everything in your order is available before we'll process the order for shipment. This include backorder and pre-order items. Therefore, instock item placed together with a backorder item won't be shipped until the backorder item becomes available.
- Backorder items will be automatically process when the item becomes in stock. Customers are advised to contact us and have the backordered item removed from the order if he/she does not want the backorder item to be fulfilled automatically.
- Free Shipping offer is good for U.S. orders within the United States including HI and PR. Overseas customers will be contacted by a customer service specialist for shipping quote.
- Free Shipping Offers only good for items ordered from Dragon USA Online store. Items ordered through Dragon USA Marketplace does not qualify for free shipping.
- Orders will be processed within 24-48 hours. Most items normally leave our warehouse within 24 hours. Pre-orders and Backorders will be processed when the item becomes available.
- To provide high quality and good value shipping service, FedEx Express and FedEx Ground is our default carrier.
- Due to shipper restrictions, we cannot deliver to APO, FPO, PSC or PO Boxes.
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